Who we are
This website is operated by Change Coaching Limited trading as Whilo, company number 15240547, registered in England and Wales. Our registered office is 1 Avon Way, Bidford-On-Avon, Alcester, B50 4GP.
We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, contact us at hello@whilo.co.uk.
What data we collect
When you use the contact form on this website, we collect:
- Your name
- Your company name (if provided)
- Your email address
- The content of your message
We also use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data including pages visited, time on site, device type, and approximate geographic location. No personally identifiable information is collected through Google Analytics.
How we use your data
We use the information you submit through the contact form solely to respond to your enquiry. We do not add you to any mailing list, share your data with third parties, or use it for any purpose other than responding to you directly.
Our legal basis
We process your data on the basis of legitimate interests — specifically, to respond to enquiries from people who have chosen to contact us.
How we store your data
Contact form submissions are processed by Formspree, a third-party form service, and delivered to our email inbox. Formspree's privacy policy can be found at formspree.io. We retain email correspondence for as long as is reasonably necessary to manage the business relationship.
Your rights
Under UK GDPR you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to our processing of your data
To exercise any of these rights, contact us at hello@whilo.co.uk. We will respond within 30 days.
Complaints
If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner's Office. You can find out more at ico.org.uk.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top.